The inspiration for this post came as I updated my web browser to the latest version. The browser automatically opened to a page listing the "fixes" and feature add-ons.
That's when I realized that the famous children's book was right."everybody poops!"
When I get calls about bugs or errors within MediaShout I sometimes get the sense that the caller has never had an issue with an application before, and that's when I wonder how long they have been using computers.
As I read the list of fixes that Flock instituted in their latest version updates, I felt pretty good. Then, I had a pop-up announce that my updates were ready to be installed from Microsoft. These updates are sent out because something needs to be fixed or changed. Some programs do a better job of releasing software then others but regardless of how much beta testing was done, once it hits the public there will always be somebody who finds the variable that was never tested.
MediaShout Recently released the update to Version 3.5 and I have not had to deal with many bug related issues. The few that I have dealt with have already been fixed by a build that is now available in Beta on the User Forums.
So here are some things to think about when you encounter a bug.
- Did it behave this way before I updated?
- What other changes have been made on my pc recently that may be involved?
- Can I reproduce the issue?
- What information can I gather about the issue that would be helpful to tech support?
- OS
- App Version and Build Typically found under Help>About
- Can it be reproduced.
Later,
